Hospitality, cleaning and facilities roles are defined by service standards, hygiene rules and shift patterns rather than by office hours. A kitchen brigade, a housekeeping team and a facilities crew all run on the same logic: clear stations, clear standards and handover between shifts. This hub groups every hospitality, cleaning and facilities role covered on Duties.co.za so you can find the right guide fast.
Each role links to a dedicated page with full duties, daily tasks and CV wording. Use this page to choose the correct guide, then read the detail there. For the framework covering all workplace roles, see the parent job duties guide.
Browse Hospitality, Cleaning & Facilities Job Duties by Role
Titles in this sector are borrowed from several traditions, so the same job may be advertised under three different names. Browse by the area you work in.
Kitchen and Food Preparation
Kitchen roles follow the classic brigade structure, where each title carries a defined station, a level of autonomy and a place in the hygiene chain.
- Chef duties and responsibilities
- Head Chef duties and responsibilities
- Sous Chef duties and responsibilities
- Chef de Partie duties and responsibilities
- Commis Chef duties and responsibilities
- Assistant Chef duties and responsibilities
- Chef Assistant duties and responsibilities
- Cook duties and responsibilities
- Kitchen Assistant duties and responsibilities
- Kitchen Staff duties and responsibilities
- Kitchen Manager duties and responsibilities
Front of House, Service and Beverage
Service roles combine customer experience with cash handling, order accuracy and, where alcohol is served, licensing obligations.
- Waiter duties and responsibilities
- Bartender duties and responsibilities
- Barista duties and responsibilities
- Hostess duties and responsibilities
- Ward Hostess duties and responsibilities
- Food Service Aid duties and responsibilities
- Restaurant Manager duties and responsibilities
Cleaning, Housekeeping and Laundry
Cleaning duties change sharply with the setting. A hospital cleaner works to infection-control protocols that do not apply in an office, and a hotel housekeeper works to room-turnaround times that a domestic worker does not.
- Cleaner duties and responsibilities
- Cleaning Supervisor duties and responsibilities
- Housekeeper duties and responsibilities
- Housekeeping skills and duties
- Housekeeping Supervisor duties and responsibilities
- Laundry Attendant duties and responsibilities
- Domestic Worker duties and responsibilities
Facilities, Grounds and Site Care
Facilities roles keep a building or property safe and usable. They usually combine routine maintenance with access control and reporting of defects.
- Caretaker duties and responsibilities
- Groundsman duties and responsibilities
- Gardener duties and responsibilities
- Hospitality duties and responsibilities
- Shop Steward duties and responsibilities
Common Duties Across Hospitality, Cleaning & Facilities Roles
Across kitchens, guest floors and cleaning contracts, the same six accountabilities appear in almost every job description.
- Hygiene and food safety: working to documented cleaning schedules, temperature checks and personal hygiene standards.
- Service standard: meeting the employer’s defined turnaround, presentation and guest interaction standards consistently.
- Stock and consumables: controlling portions, chemicals, linen or bar stock and reporting shortages and wastage.
- Equipment care: using equipment correctly, cleaning it down after use and reporting faults rather than working around them.
- Health and safety: safe chemical handling, correct signage, protective equipment and incident reporting.
- Shift handover: leaving the station, room or site ready for the next shift and passing on outstanding issues.
How Duties Change by Seniority and Workplace
Seniority Moves You From Station to Schedule
A commis chef runs a station. A sous chef runs a service. A head chef owns the menu, the food cost and the team. The cooking is common to all three; the planning, ordering and accountability are what change. The same progression applies from cleaner to cleaning supervisor.
Setting Changes the Standard
Hospital, school and food-production cleaning carry infection-control or contamination rules that a general office contract does not. Hotel housekeeping is measured on room turnaround; contract cleaning is measured against a service level agreement. Read the role page alongside the standard that applies where you work.
Small Venues Combine Roles
In a small restaurant or guesthouse, one person may cover host, waiter, bar and close-down. In a hotel group, each of those is a separate position with its own job description. When writing a CV, list what you actually did rather than the title you held.
Popular Role Guides
- Cleaner duties and responsibilities: daily and periodic cleaning schedules, chemical handling, waste control and safety signage across office, retail and industrial settings.
Further role guides in this cluster, including chef, waiter and housekeeper duties, are being published in the current build and will be linked here as they go live.
Duties for CVs
Hospitality and cleaning CVs are read for reliability, volume and standards. Covers per service, rooms per shift and the type of site all tell an employer more than a generic duty list. Use the duties for a CV guide for the method, then adapt wording like this.
- Served an average of 90 covers per dinner service across a 12-table section, handling orders, upselling and cash-ups.
- Cleaned and prepared 16 guest rooms per shift to hotel inspection standard, with no repeat inspection failures over 18 months.
- Ran the grill section for a 120-seat restaurant, including mise en place, portion control and temperature logging.
- Maintained cleaning schedules and chemical registers for a 4 000 square metre site in line with health and safety requirements.
Job Description and Employer Guidance
Hospitality and cleaning job descriptions should be explicit about shift pattern, physical requirements, the standard the work is measured against and who supervises. Because these roles are often staffed at short notice and across multiple sites, a vague description leads directly to disputes about what an employee can be asked to do.
Use the job description duties and responsibilities guide for structure, then take the role-specific content from the pages above. Duties vary by employer and by venue, so treat every list as a starting point.
Related Work Areas
- Retail, sales and customer service duties: for till, front-line service and customer-facing roles.
- Admin and office duties: for reception, booking and administrative positions in hospitality.
- Job duties: the parent guide to duties, responsibilities and job descriptions.
How to Use These Duties Guides
Find your area above, open the role page and read it in full. If your exact title is not listed, choose the closest role by what you actually do during a shift. Kitchen and cleaning titles in particular vary widely between employers, and the duty list is a far better match than the job title.
Duties vary by employer, venue and sector. Where food safety, infection control or chemical handling applies, follow your employer’s documented procedure and the relevant regulation rather than a general guide.
Last reviewed: 1 September 2026