Shopkeeper duties generally encompass a wide range of responsibilities aimed at ensuring the smooth and efficient operation of a retail store[1]. Common tasks include:
- Greeting and assisting customers in a friendly and professional manner, addressing their needs and inquiries[1].
- Processing transactions accurately through the point-of-sale system, including handling cash and electronic payments[1].
- Maintaining the shop floor by arranging products, keeping displays tidy, and ensuring overall cleanliness and organization[1].
- Monitoring and managing inventory by restocking merchandise, logging inventory levels, and conducting regular stock checks[1].
- Providing product knowledge and recommendations to customers based on their preferences and needs[1].
- Handling customer inquiries, complaints, and returns promptly to maintain customer satisfaction[1].
- Collaborating with purchasing teams or directly managing orders and vendor relationships, depending on store size[1].
- Ensuring compliance with policies, procedures, and safety regulations to protect customers, staff, and store assets[1].
- Supervising and training staff, especially in smaller shops where the shopkeeper may be solely responsible for these tasks[3].
- Setting prices and occasionally developing promotional activities to boost sales[7].
Shopkeepers must also be proactive in managing store appearance, monitoring product expiration dates, reporting damages or discrepancies, and maintaining all necessary records[5]. In smaller businesses, shopkeepers might be directly involved in purchasing merchandise and coordinating store marketing, while in larger chains, these responsibilities may be handled by specific departments[7].
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