Duties

Front Desk Assistant Duties

Front desk assistants are responsible for a range of administrative and customer service duties that contribute to the smooth operation of the reception area and ensure a positive experience for visitors and guests[2].

  • Welcoming and greeting visitors or guests in a warm, friendly, and professional manner, making a positive first impression[1][2][4][5].
  • Answering telephone calls, screening, and forwarding calls to appropriate departments or personnel[3][6][7].
  • Assisting with check-in and check-out procedures, including reviewing reservations, issuing room keys, and using relevant software systems[2][4].
  • Providing information about facilities, services, and local attractions, or answering general inquiries from guests and visitors[2][5][7].
  • Scheduling and confirming appointments, meetings, or events for clients or colleagues, and managing office calendars[3][6][7].
  • Handling billing and processing payments, including accepting cash, credit cards, checks, and issuing receipts when necessary[1][2][4].
  • Coordinating with housekeeping or other departments to meet guest needs and resolve issues promptly[2].
  • Maintaining a neat and organized front desk and reception area, observing professional etiquette, and keeping the workspace tidy[2][3][5].
  • Performing other clerical tasks such as copying, scanning, filing documents, sorting mail, and accepting packages[3][6][8].
  • Ordering and monitoring office supplies to maintain adequate stock at the front desk[3][5][7].
  • Reporting to management and performing various administrative duties as needed[3].
  • Facilitating correspondence and serves as the site liaison between customers, sales centers, and internal departments[1].

References

Comments

Leave a Reply

Your email address will not be published. Required fields are marked *