Absa Sales Consultant Duties

Absa Sales Consultant Duties encompass a range of responsibilities essential to achieving sales growth and maintaining customer satisfaction. As a vital role within the Absa Group, sales consultants are tasked with various objectives that drive the business forward in the banking industry.

Actively Pursue Sales Growth

Sales consultants are expected to vigorously pursue sales growth by achieving assigned sales performance objectives and targets. This involves targeting Inclusive Banking, Entry Level, and Bulk Acquisition Sales within a business-to-consumer environment. By focusing on these areas, consultants help drive the overall growth of Absa, ensuring that predetermined targets are consistently met.

Delivery of Sales and Service Targets

The role requires the effective delivery of both sales and service targets in designated areas of responsibility. This ensures a balanced approach where both revenue generation and customer satisfaction are prioritized. Consultants collaborate across business disciplines, including Retail Banking, Corporate and Investment Banking, and Physical Channels, to identify and capitalize on sales opportunities.

Comprehensive Sales Execution

Consultants take end-to-end accountability for sales execution and scheme penetration to meet regional sales targets. This requires alignment with regional sales strategy and plans, which include weekly sales growth activities. Identifying cross-sell opportunities and partnering with colleagues to deliver comprehensive solutions for clients are also critical components of this role.

Building External Networks

Establishing external networks is vital for enhancing Absa’s presence at events and forums aligned with area plans. By building such networks, consultants are better positioned to identify and prospect new clients, turning leads into tangible business opportunities and proactively managing and converting assigned leads.

Engagement with Existing Clients

Sales consultants actively engage existing clients regarding new products, services, and migration strategies in accordance with Absa’s broader objectives. Effective execution and planning of these engagements, including time and resource management for sales activities, are crucial for maintaining strong client relationships.

Conducting Needs Analysis

Conducting thorough needs analysis with customers allows consultants to provide end-to-end solutions tailored to Absa’s offerings. This proactive approach not only meets client expectations but also identifies additional opportunities for sales growth.

Resolving Customer Queries and Complaints

Efficient resolution of customer queries and complaints, focusing on first-contact resolution, ensures an excellent customer experience. Managing customer relationships through planned engagements helps improve both sales and service delivery.

Compliance and Governance

All activities conducted by sales consultants must adhere to regulatory, compliance, and governance requirements. By monitoring personal sales performance and contributing to team goals, consultants seek continuous improvement and coaching to enhance their effectiveness.

Reporting and Staying Updated

Regular reporting of sales activities supports planning and regional goals, allowing for more informed decision-making. Staying updated on regulatory changes, business requirements, and applying best practice in sales standards ensures that consultants remain effective and compliant.

For more detailed information on the role and responsibilities of a Consultant Sales External (FAIS) at Absa Group in Bloemfontein, consult the Absa Group’s job description.

Additionally, junior consultant roles align with the aforementioned duties, providing financial services and solutions that cater to client needs while ensuring service excellence.