The head waiter plays a key role in overseeing the dining experience, ensuring that service, staff coordination, and guest satisfaction standards are consistently met[1].
- Supervise dining area activities: Oversee all activities in the dining area, including food ordering, serving, and related tasks[1].
- Menu preparation and planning: Prepare menus considering seasonal ingredients, weather, and customer preferences, often in collaboration with chefs and managers[1].
- Table setting management: Ensure that table arrangements are neat, with correct placement of cutlery and glassware, and that all sections are ready prior to guest seating[1][5].
- Staff training and supervision: Train new employees, familiarizing them with expected behavior, timing, and work standards; supervise junior team members and assign service stations based on performance and ability[1][3][7].
- Guest welcome and service: Greet guests, take and manage food and beverage orders, coordinate order delivery, and ensure guests feel attended to throughout their visit[2][6].
- Customer concern resolution: Address and resolve guest complaints or service issues promptly and professionally to maintain high satisfaction[1][2][5].
- Liaison with kitchen and management: Communicate with the kitchen to guarantee dishes are delivered on time and at the correct quality; keep management informed on guest issues and feedback[2][3].
- Dining room quality control: Monitor cleanliness, hygiene, and general upkeep of the restaurant, ensuring compliance with standards and regulations[5][6].
- Team leadership and morale: Foster a positive team environment, promote good spirit among staff, and maintain fair treatment for all team members[3][7].
- Handle payments and reservations: Supervise financial transactions, process payments, and manage reservations as needed[6].
- Event and VIP service: Oversee or assist with special events, advise guests on menus for functions, and provide extra attention to VIP or high-need guests[2][6].
References
- [1] Head waiter job description (with skills and duties) – Indeed UK
- [2] Understanding the Role of a “Head Waiter” – YouTube
- [3] Head Waiter – Job Descriptions Manual (PDF)
- [5] Head Waiter @ Royal Caribbean Group
- [6] Profession Head waiter/head waitress
- [7] Head Waiter/Waitress – Northcote Hotel and Restaurant
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