A shop assistant CV gets shortlisted on three things: customer service, sales support and reliability. This page gives shop assistant duties for a CV with worked bullet points, so your experience reads as results rather than a task list.
For the role itself, see shop assistant duties; for the general method, the duties for a CV guide and the retail and customer service duties cluster.
Shop Assistant Duties for a CV: Bullet Examples
- Served 80+ customers per shift in a high-footfall store, handling cash, card and lay-by payments.
- Merchandised the front-of-store tables weekly, lifting sales on promoted lines by 15%.
- Maintained 99% till accuracy across weekend and month-end shifts.
- Received and unpacked deliveries, checking against invoices and reporting variances same-day.
- Trained two new starters on POS and store layout.
- Managed fitting-room flow and processed returns within policy, keeping queue times short.
Core Duties Worth Listing
- Greeting and advising customers on products and stock availability.
- Operating the till and processing cash, card and mobile payments.
- Restocking shelves, facing up products and maintaining displays.
- Receiving deliveries and checking them against invoices.
- Handling returns, exchanges and lay-bys within store policy.
- Keeping the sales floor clean, safe and shoppable.
Wording Tips
- Pair each duty with a number or standard — customers per shift, till accuracy, sales lift — only where true.
- “Customer service” alone is weak; show what you did for the customer, not the phrase.
- List systems by name if you can: POS brands, stock systems, card terminals.
- Keep it to one page — retail CVs are skimmed in seconds.
Frequently Asked Questions
What duties should a shop assistant list on a CV?
Customer service, till operation, merchandising, deliveries, returns handling and floor upkeep — each with a number or standard attached where you can honestly give one.
How do I write shop assistant experience with no sales figures?
Use reliability and service metrics instead: shifts covered, customers served, till accuracy, training given. Those are measurable too.
This page is general career information and is not legal advice. See the employment duty guidance disclaimer for scope.
Last reviewed: 13 November 2026