Train assistant duties typically involve a combination of customer assistance, information dissemination, and operational support across railways and stations[3]. Duties may be referred to as train assistant, railway station assistant, or train station worker, depending on the organization and region[5].
- Assist Passengers: Help passengers on and off the train, provide special assistance to customers with disabilities, and handle luggage when needed[3].
- Answer Queries: Deal with passenger inquiries regarding services, timetables, platform changes, and delays[3][5].
- Provide Information: Display posters, update timetables, and make announcements about schedule or platform changes[3].
- Ticket Handling: Sell and inspect tickets, ensure all passengers have valid tickets, and assist with fare questions[3][5].
- Customer Service: Offer excellent customer care, maintain an approachable and helpful manner, and address complaints or concerns[3][5].
- Safety and Cleanliness: Keep waiting areas and platforms clean and safe, understand and enforce health and safety regulations[3].
- Operational Cooperation: Work with colleagues as a team, contribute to dispatching trains, and support logistics and coordination[3][1].
- Logistical Administration: Coordinate day-to-day logistics for training programs if working in a training capacity; manage communication with participants and trainers, organize materials, and follow up after courses[1].
- Display Essential Skills: Demonstrate strong communication, organizational, teamwork, and empathy skills in daily tasks[2].
Other tasks may include maintaining order on the platform, checking station cleanliness, assisting with emergencies, and ensuring compliance with company standards and values[3][5]. The role can include both indoor and outdoor work, and shift patterns may vary. Some roles require knowledge of IT systems and familiarity with local and national train services[3].
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